At Horse Supplies Store, we understand that timely delivery is crucial for our customers. Whether you’re gearing up for a competition or simply ensuring your horse has the best care, we strive to make the delivery process as smooth and efficient as possible.
Shipping Options
We offer two main shipping options to cater to your needs:
- Standard Shipping: For those who need their products quickly, we use DHL or FedEx. This option costs $12.95 and ensures your order arrives within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option typically takes 15-25 business days after dispatch.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. During peak seasons, processing times may slightly increase, but we always aim to keep delays to a minimum.
International Shipping
We are proud to serve customers globally, with the exception of certain remote areas in Asia. Our international shipping options ensure that no matter where you are, you can access our premium equestrian products.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and plan accordingly.
Returns and Exchanges
We stand by the quality of our products. If for any reason you are not satisfied, you can return your purchase within 15 days of receiving it. Please ensure the items are in their original condition and packaging.
Customer Support
Our dedicated customer service team is always here to assist you with any questions or concerns regarding your delivery. Feel free to reach out to us at [email protected].
Thank you for choosing Horse Supplies Store. We are committed to providing you with the best equestrian gear and a seamless shopping experience. Happy riding!