FAQ

We offer a wide range of equestrian products including Ankle Boots, Bell Boots, Breast Collars, Bridles, Cinches, Leads, Saddles, Tack Bags, Girths, Halters, and more. Our products are designed to cater to both English and Western riding styles.

Yes, our products are designed to fit a variety of horse breeds. However, we recommend checking the product specifications or contacting our customer service for specific sizing information.

We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.

Orders are typically processed within 1-2 business days. During peak seasons, processing times may slightly increase, but we strive to minimize delays.

Yes, we ship globally except for certain remote areas in Asia. International shipping options are available to ensure you can access our premium equestrian products no matter where you are.

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.

We stand by the quality of our products. If you are not satisfied, you can return your purchase within 15 days of receiving it. Please ensure the items are in their original condition and packaging.

To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer service team for assistance.

You can reach our dedicated customer service team at [email protected]. We are here to assist you with any questions or concerns regarding your order or our products.