Introduction
At Horse Supplies Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Note: Certain items, such as custom-made or personalized products, may not be eligible for return or exchange. Please refer to the product description for specific details.
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. We will provide you with a Return Authorization Number (RAN) and further instructions.
- Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
- Ship the Item: Send the package to the following address using a trackable shipping method:
Return Address:
Horse Supplies Store
2047 Walnut Street
Jackson, US 39201
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Note: Shipping costs are non-refundable. If you opted for free shipping, the cost of standard shipping will be deducted from your refund.
Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Please allow additional time for processing and shipping.
Non-Returnable Items
Certain items are non-returnable due to their nature. These include:
- Custom-made or personalized products
- Items marked as final sale
- Used or damaged items
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Horse Supplies Store Team,
I would like to request a return/exchange for the following item(s) from my recent order:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need assistance with your return or exchange, please contact us at:
Email: [email protected]
Address: 2047 Walnut Street, Jackson, US 39201